Terms and Conditions

Last Updated: 2025

Welcome to Virtual Helpdesk! These Terms and Conditions govern your access to and use of our website and services. By using our platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Services Provided

• WordPress support and troubleshooting
• Web hosting setup and management
• Domain registration and configuration
• Email setup and configuration
• General website technical assistance

All services are delivered virtually via our website, email, or other communication tools.

2. User Responsibilities

• Provide accurate and complete information when requested.
• Maintain the confidentiality of your login credentials.
• Use our services only for lawful purposes.
• Not engage in any activity that disrupts or interferes with our services or systems.

3. Support Scope and Limitations

While we strive to offer comprehensive support, our assistance is limited to the scope described in our service packages. We are not responsible for:

• Issues caused by third-party plugins or tools.
• Server outages or downtime outside our control.
• Content loss due to user action or third-party access.

We reserve the right to refuse service for requests that are beyond our expertise or violate our acceptable use policy.

4. Fees and Payments

Some services may be offered free of charge, while others require payment. All paid services must be paid in full before work commences. We use third-party payment processors and do not store your payment details.

5. Refund Policy

Refunds may be issued at our discretion, depending on the nature of the issue and service provided. In general, no refunds will be issued for completed work or for services rendered based on incorrect or incomplete client information.

6. Intellectual Property

All content, tools, and materials provided by Virtual Helpdesk are the intellectual property of the company. You may not reproduce, distribute, or exploit any content without our explicit written permission.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

8. Termination of Services

We reserve the right to terminate or suspend access to our services at our discretion, without prior notice, if we believe you have violated these Terms.

9. Limitation of Liability

Virtual Helpdesk will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our services. Our total liability for any claim arising from your use of the services shall not exceed the amount paid by you for the specific service.

10. Amendments

We may update these Terms at any time without notice. The updated version will be effective as of the date it is posted on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• 📧 support@virtualhelpdesk.com
• 🌐 www.virtualhelpdesk.com